29 Januari 2015

Customer Relation Management

This kind of manage people for business. CRM allow us to understand the customer we have, retain customer through better customer experience, attract new customer, win new clients and contracts, increase profitably and decrease customer management cost. WOOOW so amazing.....right?
Interesting.
By CRM we get a lot of benefit, one of them is having all business data stored and accesed in one single location, collecting data from all depat then spread it base on they need. By this way, we can see 360 degrees view of all customer information, get knowledge of what customer and general market want and also integration with existing apllicant. Let see the diagram